IMPACTS OF CHANGES IN WORK PROCESS OF HEALTH PROFESSIONALS: WHAT THE LITERATURE SAYS

Abstract

It was performed a literature review with the aim of evaluating the processes in health work and its relation to the processes of health and disease, of these professionals. It was used the descriptors: " process of work in health", "productive restructuring", "hospital restructuring" and "working conditions in health" in Medline, Lilacs and SciELO. It was included 19 articles from 1999 to 2009, which addressed issues on the impacts of changes in the labor process and in health of workers in health care. The results indicated that there is a disease process of the health care professional due to the consequences brought about by the restructuring. Have been identified as causes: double working hours, low pay, high workload, lack of autonomy, subordination to the medical-hegemonic current model and the pressures of chiefs and family of users, reflecting on quality of life of the professional and in care. It is suggested a greater dialogue and support from managers, to be known the gaps and suggestions on the work process, and investment in interpersonal relationships in the multidisciplinary team, so that each one has greater autonomy at work. It is also necessary to invest in worker-user relational space, with shares host and humanization of care.